Shipping policy

All orders are fulfilled with tracked, insured shipping. Standard and express options are available at checkout. For any questions about your delivery, email us at [support@aurelia-example.com] — our team replies within 48 hours. Please add your order number as the subject line so we can help faster.

Order Processing Time
Please allow 1–3 business days for us to process your order, regardless of the shipping option chosen at checkout. Orders are usually processed within 1–2 business days, but during busy periods (such as holiday seasons or sales) processing may take up to 3 business days.

Shipping Times & Tracking
We aim to get your order to you as quickly as possible. Estimated delivery times:


  • Express Delivery: 7–14 business days (UK)

Once your order ships, you'll automatically receive an email with your tracking number and a link to follow your parcel. If you don't see it, please check your spam or junk folder. Please note that delivery times may be affected by holidays, high order volumes, or severe weather.

Where's My Tracking Number?
You'll receive an email titled "Your AURELIA order is on the way" once your order is dispatched, containing your tracking number and details. You'll also get updates as your parcel moves through the delivery network.

Trouble With Tracking?
All tracking information is provided by our courier, and our team sees the same updates you do — so we're not always able to give a precise arrival time. If your order is taking longer than expected, email us at [support@aurelia-example.com] with your latest tracking details and we'll do everything we can to help.

Wrong Address
It's the buyer's responsibility to ensure all shipping details are correct. If you've entered an incorrect address, please contact us within one hour of placing your order so we can update it. After this window, we're unable to change the shipping address and can only wait for the parcel to be returned to us — once it arrives back, we'll issue a full refund. Please note we're unable to ship to PO boxes.

Thank you for your patience and understanding.