Cancellation Policy

We aim to process orders as fast as possible, so if you'd like to cancel, please contact us at [support@youremail.com] as soon as possible after ordering. Most cancellations can be made within 1–2 hours of ordering (though please note this isn't always possible). If your order has already been processed, you can return it to us once it arrives.

Our 60-Day Money-Back Guarantee

We want you to love your skin and feel confident using the Bacne Buster Bar — that's why we offer a risk-free 60-day money-back guarantee.

We're confident the Bacne Buster Bar can help you achieve clearer skin, but we understand everyone's skin is different. If you've used the bar consistently for 60 days and haven't seen the results you were hoping for, we've got you covered. Simply email us at [support@youremail.com] with your order number and a brief note about your experience — no return necessary. We use your feedback to keep improving our product.

Returns for Unused Items

If you purchased the bar but haven't opened or used it, you may return it within 60 days of receiving it. To be eligible, the item must be unused, unopened, and in its original packaging. Contact us at [support@youremail.com] to start a return, and our team will respond within 48 hours — please include your order number and reason for return. If your return is accepted, we'll send instructions on where to send your package. Customers are responsible for return shipping costs on unused items.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you've received the wrong product, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK 14-Day Cooling-Off Period

Under the UK Consumer Contracts Regulations 2013, customers in the United Kingdom have the right to cancel their order within 14 days of receiving it, for any reason and without justification. To be eligible, the item must be unused and in its original condition, and you'll need proof of purchase. Please note that sealed cosmetic and hygiene products may be exempt from this right once opened, for health protection reasons.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at [support@youremail.com].

Questions?

If you have any questions about our returns policy, please contact us at [support@youremail.com] before initiating any payment dispute, so we can work to resolve your issue directly. Our support team will get back to you within 24 hours. Please clearly state your order number along with your concern.

We reserve the right to refuse a refund if the above conditions are not met.